Yes. You need to register for an account before you can start making appointments online.

During the account creation process, you will be asked for your:

• First and last name
• Phone number (preferably, a mobile phone number with SMS functionality, if you would like to receive appointment reminders via text messaging)
• Email address

Click Forgot Your Password on the main page and enter your email address. A password reset link will be emailed to you.

Sign in with your account. Once signed in, click on your name as displayed on the upper right-hand corner of the page. A drop-down menu will appear. Click Edit Profile. You can then change your contact information. Click Save Changes when you have completed modifying your information.

Sign in with your account. Once signed in, click on your name as displayed on the upper right-hand corner of the page. A drop-down menu will appear. Click Change Password. You will be asked to enter your current password and your desired new password. Click Change Password to save the changes.

Sign in with your account. Once signed in, click on your name as displayed on the upper right-hand corner of the page. A drop-down menu will appear. Click Delete Account. Carefully read through the warning message and click the Delete Account button if you would like to proceed.

In order to book an appointment, you must have an account. Click here to create an account. Once signed in:

1. Click Book Appointment
2. From the drop-down menu, select the laboratory location where you would like to book an appointment
3. Choose an appointment date by selecting either Get earliest appointments or Select date from calendar from the drop-down menu
4. Click Search Availability
5. Select an available date and time
6. Click Book Appointment
7. On the next page, confirm the appointment by clicking Confirm

Note: Once the appointment is confirmed, you can print the appointment details, or add the appointment to your Google/Apple calendar. A confirmation email and/or text message will also be sent if you have enabled these features in your account.

In order to book an appointment for your family member, you must first have an account. Click here to create an account. Once signed in:

1. Click Add a Member on the left side of the page
2. Fill out the family member registration form. Note: the family member must have a different e-mail address from yours.
3. Click Book Appointment
4. From the drop-down menu, select your family member’s name
5. From the drop-down menu, select the laboratory location where you would like to book an appointment
6. Choose an appointment date by selecting either Get earliest appointments or Select date from calendar from the drop-down menu
7. Click Search Availability
8. Select an available date and time
9. Click Book Appointment
10. On the next page, confirm the appointment by clicking Confirm

Note: Once the appointment is confirmed, you can print the appointment details, or add the appointment to your Google/Apple calendar. A confirmation email and/or text message will also be sent if you have enabled these features in your account.

This may occur because of several reasons:

• All the appointments for the date you have chosen are booked and no more appointments are available
• The laboratory you have chosen is not open on the date you selected
• You are trying to book an appointment more than 2 months in advance

You can book up to 2 months in advance.

A confirmation email and/or text message will be sent to you upon booking the appointment, as long as you have enabled these features in your account. A second reminder text message will also be sent on the day of your appointment.

Confirmation emails can sometimes end up in your spam folder. Check to see if it is there. To avoid this for future appointments, add autoresponse@labonlinebooking.ca to your Safe Senders list.

No. The appointment must be made under the same name as the name on the laboratory requisition provided by the health care provider.

No, no information about the tests ordered by your health care provider will be collected during online booking.

No, appointments are made available free-of-charge.

To view future appointments, sign in with your account. Once signed in, you will be able to view the list of upcoming appointments for you and your family member(s) on the main page.

All personal information is stored in secure environments within Canada.

Your personal information is protected by encryption during transit between your computer and our server.

To cancel an upcoming appointment, sign in with your account. Once signed in:

1. View the list of your upcoming appointments on the Home page
2. Click the red X icon beside the appointment you would like to cancel. If you are on your phone, you may have to scroll to the right to see the red X icon
3. A pop-up will appear. Click Cancel to confirm the cancellation

To re-schedule an upcoming appointment, sign in with your account. Once signed in:

1. View the list of your upcoming appointments on the home page
2. Click the gray pen icon ( ) beside the appointment you would like to re-schedule
3. From the drop-down menu, select the laboratory location where you would like to book an appointment
4. Choose an appointment date by selecting either Get earliest appointments or Select date from calendar from the drop-down menu
5. Click Search Availability
6. Select an available date and time
7. Click Book Appointment
8. On the next page, confirm the appointment by clicking Confirm
9. Your appointment has now been re-scheduled

There is no fee for cancelling or re-scheduling an appointment. There is no fine for not showing up for an appointment.

Yes. Laboratories in British Columbia cannot perform a collection without a laboratory requisition from a health care provider.

Yes. Laboratory requisitions in British Columbia are only valid for one year, unless the request is a Standing Order with an indicated duration of more than one year.

If you are a patient in Interior Health, you can visit any Interior Health laboratory facility for your Standing Orders.

For all hospital laboratories in the Lower Mainland, you must go to the same laboratory for your Standing Orders.

Always follow the fasting instructions given by your health care provider. If you are unsure, please contact your health care provider for guidance.

Yes, you need to make an appointment for these tests.

For Interior Health patients, select container drop off/pick up as the test. If you have a lab (blood) test ordered in addition to the container drop off/pick up, select only the Lab test (blood or urine) when booking an appointment. Both can be done with one appointment time.

Double-check your demographic information on the laboratory requisition to ensure it is correct. If the information is not correct, please contact your health care provider.

On the day of your appointment, bring the laboratory requisition, along with a piece of government-issued identification, such as the BC Services Card, to the laboratory.

Please plan to arrive a few minutes before your appointment. If you are more than 5 minutes late, the appointment will be forfeited so please be on time.

Upon arrival, follow the sign for check-ins for online appointments.

This is variable depending on the laboratory tests ordered by your health care provider. Some tests may require multiple collections at specific time points. However, the majority of simple laboratory tests should be completed within 30 minutes of your appointment.

Please use the website to book an appointment. For assistance, please refer to the list of Frequently Asked Questions. For all other inquiries, please go to the contact us page.

For all hospital laboratories in the Lower Mainland, upon arrival, please follow the sign for check-in for online appointments.